Monday, February 26, 2007

Customer Service in Amman

Situation One:
{Ordering fast food on the phone.}
After ordering, the guy said that the driver will call me now to take my address.
After 20 minutes, the driver didn't call, so I called them back.
Me: "mar7aba bs please ma 7ada 7aka ma3i 3ashan el3inwan...sarli 20 minutes bastanna.."
Guy: "Ah sorry hayyo ma3ek"
Driver: "Ah y5ti ween darko?"
Noise in the background coming from two guys fighting...
Me: " Ok.. halla2 iza inta jay min-"
Driver: "la7tha ballah ya5ti, SHABAB E6LA3O DOGGO BE BA3AD BARRA FE MA3I ZBOONE 3AL TELEPHONE MESHAN ALLAH EEEH!! "
Me: scared... i don't want food anymore..shbe3et
Driver: "ah kamli weenkom..?!"
I gave him directions and was glad when the conversation was over.
15 minutes later, a weird number miscalls me, i ditch. Then, it misscalls me another time, i ditch kaman. Yes! it misscalls me a third time.
So I call back.
DRIVER: "Ah shoofi ana hayne ta7et bs into be ay 6abeg ballah?!"

Situation Two:
{Ordering fast food and it is being delivered.}
Delivery Guy: "7sabek 4 dananeer w 20 gersh"
I give him 5 JD, and wait for the change.
Delivery Guy reaches in his pocket...empty, the other pocket.. empty
Cionsidence? I doubt.
Dilvery Guy: "Walla ma ma3i fakkeh, inte ma ma3ek??"
Me: "La walla ma ma3i."
Delivery Guy stares at me
I stare back.
Staring Contintues.
Mental non vocal conversation begins...
Delivery Guy: "Ya bay ma ab5alek kolhom 8o gersh 5alas 3a6eeni eyyahom bagsheesh"
Me: "Walla ana mo ba5eele, walla arya7li a36eek el 80 2ersh badal ma astannak troo7 tfek w terja3. Bs ma dal ma3i '3eer dinar bel ma7faza, w bokra bedi aroo7 3al jam3a, el taxi bya5od dinar w 40 2ersh, fa 3njad ba7tajhom!!"
Mental conversation is over.
Staring stops after one whole minute.
Delivery Guy snaps back into relaity: "Ok hassa baroo7 afek el 5 dananeer w raja3"
Me: Thnx

Situation Three:
{A freind of mine shopping.}
Salesman: "7adretek beddik teshtri wella bs btetfarraji?"
My Friend: "Umm.. mesh 3arfe... bs 3am batfarraj.."
Salesman: "Tab y5ti m3lesh tetfarraji min barra 3ashan bedna nesh6of elma7al."
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